Frequently Asked Questions

We understand that buying a fragrance online can be difficult. We wish if technology would permit us to experience scent online, hopefully soon, as it can be challenging making sure you are getting the right fragrance for you. Therefore, We want you to be confident in your purchase and so we aim to offer the simplest and easiest return policy for you that we can.

WHAT IF I DON’T LIKE MY PERFUME?

We will include a matching sample of the fragrance you purchase with your order so you can try the fragrance before opening the full-size perfume. If you don’t like it you can send it back to us within 14 days for a full refund of the product price excluding shipping. Please keep in mind that the fragrance package has to be returned unopened and in its original condition. Contact us at customerservice@amiroud.com. We will process your refund or exchange within 2-3 business days of receiving the returned product.

See our full Return & Shipping section for more details here.

WHAT IF THE PERSON TO WHOM I GIFTED THE FRAGRANCE DOESN’T LIKE IT?

The same policy as above applies to any gift recipient as well. Either you or the recipient can contact us the same way to process the return. However, if the recipient does contact us, we ask that they provide the order number and contact information with the name of the person who gave the gift so we could verify the purchaser at our end. Refund will only be processed back to the original payment method used to place the order.

See our full Return & Shipping section for more details here.

WHAT IF MY PRODUCT IS DAMAGED WHEN I RECEIVE IT?

As each of our products are handcrafted, we take the utmost pride in their integrity. We understand, however, things can be damaged during delivery. So if the product is damaged, malformed, or abnormal in any way, let us know as soon as you can within 14 days of receiving it by emailing us at customerservice@amiroud.com

See our full Return & Shipping section for more details here.

WHAT ITEMS ARE ALLOWED TO BE RETURNED?

We do accept returns for new, unopened, sealed, in original condition packages with in 14 days. Some items such as skin care, oils, solid perfume, and creams that come in direct contact with skin may not be eligible for returns due to health reasons. If this is your first order form Amir Oud Fragrance, you will receive a matching sample so you could try it out first before opening the full size product. Unless we made an error, please note that shipping cost is non-refundable for returned, undelivered, unclaimed, and refused packages.

HOW LONG WOULD IT TAKE TO RECEIVE MY ORDER?

Packages usually get processed and packaged in our North Texas perfumary within (1-2) business days. Shipment time to a US destination takes around (1-5) business days for delivery

Transit Time

USA & Texas

Orders Ship from Texas, USA

Shipping Transit & Delivery Time (1-5) Business Days to All Contiguous States. 

Check your state for an estimated delivery time.

DO YOU SHIP OUTSIDE OF THE USA (INTERNATIONAL SHIPPING)?

Yes, we do ship internationally. Major international destinations are: Canada, Australia, Saudi Arabia. We have partnered with major shipping couriers such as DHL, UPS, FedEx, USPS, InExpress Shipping, MyUS, and Al-Naqlon. 

Please note that (Spray Perfumes) are treated differently and may not be shipped by air directly by us. However, using mail forwarding services such as MyUs.com will make the process much easier for you. 

International shipping

Purchasing Outside of the United States?

General Notes for International Customers:

  • Prices: the prices displayed on amiroud.com are in $ US Dollars. Your order total may show a different rate on your bank statement depending on the currency of your payment method.
  • Importing Fees & Customs: all incurred importing and duties are paid the customer/buyer. When the package enters the destination country, it may be subject to duties, taxes, and fees by the local customs agencies. 
  • Shipping Couriers Brokerage Fees:  e.g. UPS may add their service fee "clearance or brokerage fee" which will also be assessed after the package clears from customs. Importers/Buyers are responbisle to pay these fees. Incurred fees will be declared by the courier (e.g. UPS, FedEx, USPS) and can be paid online / upon delivery (C.O.D - Cash On Delivery). Please check with your country's Imports & Customs regulations for more information.
  • Order Cancelation: We are unable to cancel international Orders once they ship. Mind that NOT accepting packages after they have shipped will incure Return to Sender fee, which will be deducted when a refund is requested. 
  • In addition to shipping locally to USA, we also ship internationally. Our major destinations are Canada, Australia, and Saudi Arabia.

MyUs

International shipping can be complicated but it doesn’t have to be.

Shop Online and ship worldwide from the USA. You can have your amiroud.com orders shipped to your international address with MyUS.

We have partnered with MyUS, international shipping and mail forwarding service, to bring your favorite brands to you. With MyUS, you will be assigned a U.S.-based address where your package will be processed for shipping straight to your home country.

MyUS uses trusted delivery services like FedEx, UPS and DHL to ensure you receive your merchandise in the shortest amount of time.

To get started:

  1. Sign up with MyUS and get your MyUS address to use at checkout
  2. Shop online at US stores, and have your packages sent to your MyUS address
  3. MyUS will let you know when you package has arrived and allow you to create a shipment request for all your purchases
  4. Depending on the shipping method you choose, your shipment can arrive at your door in as little as 2-4 days

If you are ordering multiple items, be sure to select the "Premium Membership" for greatest savings!

I DECIDED TO RETURN MY PRODUCT, WHAT DO I DO NOW?

Our products are guaranteed and vouched for by our customers. If for a reason or another, you would to return your product, these are the steps to return

  1. Email Us returns@amiroud.com within 14 days with you name, order number, and the item you would like to return, if you received a damaged/broken item, include a photo as well.
  2. We will process your request and work with you to send a new item or email you a link to print your return shipping label and have you return the item. 
  3. Amiroud.com purchases currently cannot be returned in-store (unless specified otherwise). If you would like to return an item, simply email us at returns@amiroud.com and we will send the returning labels and instructions. 
  4. You must return the product back in its original condition, up-opened, sealed packaging within 14 days of invoice date.
Refunds:
  • Return requests are handled in a case by case manner. Every customer is special, and also their circumstances. 
  • The full cost of the product will be refunded excluding shipping and any requested gift wraps. Returns could be for a refund or exchange for the item with a different one. After we receive the returned items, we will issue a refund to the original payment card.
  • You will receive a confirmation email after we receive your package and process your return. 
  • Your refund will be issued back to the same payment method or card that was used to place the order. We will begin processing your refund upon receiving back the returned product. 
  • You should expect to receive your refund within one billing cycle of our receiving your returned item. However, in many cases, you will receive the refund within one week of the time we receive the returned item. This time period includes the time it takes us to process your return once we receive it. Products are shipped back to us can take between 3-5 business days to receive, and the time it takes your bank to process our refund request depending on the bank (3 to 10 business days).
Copyright © 2019 Amir Oud Fragrance. All rights reserved. TX 75078, U.S.A