Shipping, Return and Refund

Quick Access Links:

Shipping
Returns & Refunds
USA Domestic Shipping Transit Time
International Shipping Policy

Shipping

Shipping costs are displayed online on the 'Cart' and 'Checkout' pages. Shipping costs depend on the destination, package size & weight, and shipping method used.

SHIPPING, PROCESSING & DELIVERY TIME.
Delivery time takes around (1-6) business days to any location within the USA. We process and dispatch orders as soon as we get them (2-4) business days. Orders received on Friday through Sunday (holidays) will start processing on the following possible business day. We make every effort to process orders within 2 business days of when they are received, however during certain specific times of the year orders may take a little longer to ship due to a higher volume of orders. Once the package is shipped it can take 1-6 business days for delivery, depending on your location and selected shipping method.
Please note that (Spray Perfumes) are treated differently and may not be shipped by air directly by us. However, using mail forwarding services such as ShopAndShip.com or MyUs.com will make the process much easier for you. Contact us if you are looking to purchase some perfume(s) and have it shipped by air or internationally.
Amiroud.com offers complimentary shipping within the contiguous states in the USA for orders of special amounts (before shipping charges and sales tax) and selected items depending on the running promotion at the time of ordering. Please check with our recent offers and promotion as this offer might change Complimentary shipping does not apply to orders shipping to Alaska or Hawaii. This monetary value required to enable free shipping could and will be altered multiple times during a single year. Therefore, always check with recent offers and available coupons. If you want to know about the latest shipping offers, kindly send an email to us at[email protected].
Amiroud.com may choose suitable shipping providers and ship via providers such as USPS, UPS, FedEx, DHL, or other carriers. Amiroud will provide you with a tracking number that proves shipment and allows you to follow the tracking updates online. Amir Oud shall not be held responsible if a shipment does not arrive, reach, or goes missing. In the unfortunate event where the package status becomes 'missing' or 'not delivered' by the shipping courier, a claim to the shipping courier may be filed in an attempt to reimburse Amir Oud to reship the item to the customer. When an insurance add-on option is purchased by the customer, their shipping is protected by our Shipping Protection Partner. If the customer does not purchase or opt-in to choose the Package Protection insurance, Amir Oud will not be liable for the shipment / package. Amiroud.com, however, may select to purchase insurance on its own with shipped packages, therefore, please email us if anything happens with your package or for more information about shipping insurance.

RETURNS & REFUNDS.

"To err is human" AP EOC

We apologize If you did not find your order the way you expected it. Please let us know and we will fix it. We issue a refund on returns, we also can arrange to replace your item with another one of a similar value of your choosing.

Amiroud would like you to be satisfied with your purchase and will gladly accept returns for items purchased through our website.

If you would like to return an item, simply email us at [email protected] or request a return via your account under RMA and we will begin processing your return request.

- You may return the product in its original, unopened, sealed packaging within 14 days of the original purchase or 10 days from recieving the item whichever allows for a return. Please do contact us to return your item even if the product was opened. Your satisfaction is important to us and buying fragrance online without smelling it first isn't easy. If you are genuinely not satisfied with your order, please reach out to us.
- Only the price you paid for the product will be refunded. Shipping costs and Protection fees are excluded from the refund.
- You agree to pay all applicable taxes and shipping and return fees, including international duties, clearance, and import costs.
- Returns could be for a refund or to exchange the item with a different one. After we receive the returned items, we will issue a refund after deducting any customer requested gift wraps (if any) and shipping cost.
- Return requests are handled in a case-by-case manner. Every customer is special, and also their circumstances.
- You will receive a confirmation email after we receive your package and process your return.
- All refunds will be processed back to your credit card or PayPal account within 2-3 business days of us receiving back the returned product. Your refund will be issued back to the same card that was used to place the order.
- You should expect to receive your refund within one billing cycle of our receiving your returned item. However, in many cases, you will receive the refund within one week of the time we receive the returned item.
  - This period includes the time it takes us to process your return once we receive it. Products are shipped back to us using UPS ground service, which can take between 2-6 business days to receive, and the time it takes your bank to process our refund request depending on the bank (3 to 10 business days).
  - Unless we made an error, please note that the shipping cost is non-refundable for returned, undelivered, unclaimed, and refused packages.

For more info about our general return process, please visit: Terms | Return & Exchange

USA Local Shipping Transit Time

Orders Ship from Texas, USA

Processing (2-5) business days - Season and Holidays takes additinal 2 business days. Shipping Transit & Delivery Time (1-6) business days to contiguous states.

We make every effort to process orders within 2 business days of when they are received, however during the specific times of the year orders may take a little longer to ship due to our high volume of orders. Once the package is shipped it can take 1-6 business days for delivery, depending on your location and selected shipping method.

Check your state for an estimated delivery time.

International Shipping - Amir Oud Fragrance

Purchasing / Shipping Outside of the United States (INTERNATIONAL BUYER)?

We do ship to international destinations and so far we have shipped to several countries including: Canada, Australia, Oman, New Zealand, Germany, Saudi Arabia, United Kingdom, UAE, Brazil, and many more.

Please note that some countries may apply taxes, customs and duties on your order upon arrival.

Important Notes for International Customers:

Orders are shipped from Texas, USA.
The currency displayed $ on amiroud.com is in U.S. Dollars (USD):
▬ Your order total may show a different rate on your bank statement depending on the currency of your payment method.
International shipments may be subject to import fees and customs duties upon arrival:
▬ Your package may get held in customs after it enters the destination country when it is subject to importing fees, customs & duties, brokerage fee, and other imporing costs imposed by your local customs agencies and/or shipping company.
▬ Some countries impose restrictions on certain substances, products, items, or materials, please review wiht your country's importing guidelines. This may cause the package to be held in customs requiring customer's attention.
▬ All incurred duties and customs fees are your responsibility.
Shipping Couriers Brokerage Fees:
▬ International Delivery may take 30+ days based on the shipping service selected. United States Postal Service USPS does not guarantee delivery time. USPS is an economical and affordable shipping service and is best used when you are not in rush.
▬ Commercial couriers such as UPS and FedEx may add their service fee "clearance or brokerage fee" which would be also assessed after the package clears from customs.
▬ You, the customer, are responsible to pay these fees. Incurred fees would be declared by the courier (e.g. UPS, FedEx, USPS, etc) and can be paid online / upon delivery. Please check with your country's Imports & Customs regulations for more information.
▬ Not accepting international parcel may impose additional fees.
Order Cancellation:
▬ We are unable to cancel international orders once they ship because shipping couriers do not provide such services, otherwise, we would be happy to help out.
▬ Mind that NOT accepting packages after they have shipped may incur additional costs such as Return to Sender fee, which in any case would be assessed to you, the customer, once we receive them.
▬ International orders are final.

When you place an international order, you will receive an email asking you to confirm the above mentioned points. We would appreciate it if you could reply to email confirming your acceptance before we proceed with your order shipment.

Orders that are not confirmed may be subject to cancelation. Your order will be on hold for 72 hours until we receive your confirmation. Responding immediately help us avoid further delays in your international order processing time.