Refund policy
# Return and Refund Policy
**Last updated: September 1, 2026**
At Amir Oud Fragrance, your satisfaction is important to us. We take pride in our products and service. If an order does not meet your expectations, contact us so we can review the issue promptly and fairly.
## Requesting a return
Contact customerservice@amiroud.com within **14 days of purchase** or within **10 days after receiving your order** to request authorization and instructions. Returns sent without prior authorization may not be accepted.
## Eligibility
- Products should be returned in their original, unopened, sealed packaging.
- If a product has been opened, contact us before returning it. We review opened-product concerns individually.
- Used, altered, damaged, or incomplete products may be ineligible for return.
- Because of hygiene and safety requirements, opened fragrance and cosmetic products generally cannot be resold or refunded unless defective, damaged on arrival, incorrectly supplied, or otherwise returnable under applicable law.
- Proof of purchase may be required.
Nothing in this policy limits rights that cannot be waived under applicable consumer-protection law.
## Return costs and deductions
Only the eligible product price is refundable. Original shipping charges, return shipping, Package Protection fees, duties, taxes, import charges, gift wrapping, express handling, and other additional services are not refundable except where required by law or where the return resulted from our error.
Customers are responsible for return shipping and applicable duties, taxes, clearance, or import fees unless the product was defective, damaged on arrival, incorrectly supplied, or we agree otherwise. Shipping costs for undelivered, unclaimed, refused, or incorrectly addressed packages are not refundable unless the error was ours or applicable law requires otherwise.
## Inspection and approval
Refunds are issued after the returned product is received, inspected, and approved. We may deny or reduce a refund when a returned product is used, altered, damaged after delivery, missing components, or not in its original condition, to the extent permitted by law. We will communicate the outcome of our review.
## Refund timing
After an approved return is received and verified, we normally submit the refund to the original payment method within **2 to 3 business days**. Financial institutions may take an additional **3 to 10 business days**, and the full process may take up to one billing cycle depending on transit, inspection, and bank processing.
## Exchanges and order problems
Contact us promptly if an item is defective, damaged, missing, or incorrect. Depending on the circumstances and availability, we may offer a replacement, exchange, refund, or another appropriate resolution. Do not discard damaged packaging or products until we provide instructions, as photographs or carrier inspection may be required.
## Chargebacks and fraud prevention
We maintain transaction, shipping, and customer-service records to resolve order concerns and prevent fraud. Contact us first when possible so we can investigate and offer an appropriate resolution. Nothing in this section restricts any lawful right to dispute a transaction with a payment provider.
## Contact us
JORAID INC d/b/a Amir Oud Fragrance
1141 E Campbell Rd, Suite 1900
Richardson, Texas 75081, USA
Email: customerservice@amiroud.com
Website: https://amiroud.com
