Refund policy

Return and Refund Policy | Amir Oud Fragrance

At Amir Oud Fragrance, your satisfaction is very important to us. We take pride in the quality of our products and service. If your order does not meet your expectations, we are here to help you resolve the issue promptly and fairly.

Returns and Refunds

If you would like to request a return, please contact us by email at customerservice@amiroud.com within 14 days of purchase or within 10 days of receiving your order. Returns without prior authorization will not be accepted.

  • Products must be returned in their original, unopened, and sealed packaging.
  • If the product has been opened, please contact us before returning. Each case is reviewed individually as customer satisfaction is our priority.
  • Only the product price is refundable. Shipping costs and Package Protection fees are not refundable.
  • Customers are responsible for all return shipping costs and any applicable duties, taxes, or import fees.
  • Refunds are issued only after returned products are inspected and approved. Any additional services such as gift wrapping or express handling will be deducted from the refund amount.
  • Refunds are processed to the original payment method within 2 to 3 business days after the return is received and verified.
  • Depending on your financial institution, it may take 3 to 10 business days for the refund to appear on your statement.
  • Shipping costs are non-refundable for undelivered, unclaimed, or refused packages unless the error was made by Amir Oud Fragrance.

For full details, please review our complete return policy here: https://amiroud.com/terms/#returns-exchange

Return Eligibility and Conditions

We reserve the right to deny refunds or exchanges if returned products are used, damaged, or not in their original condition. Due to hygiene and safety regulations, fragrance and cosmetic products that have been opened or altered cannot be resold or refunded unless found defective upon arrival.

Please contact our support team before sending any opened item so we can assist you in determining eligibility and next steps.

Refund Processing Time

Refunds are typically completed within one billing cycle of receiving your returned item. This includes the time required for transit, inspection, and bank processing. We make every effort to expedite the refund process while ensuring accuracy and compliance with financial standards.

Chargeback and Fraud Prevention

Amir Oud Fragrance maintains full transaction, shipping, and communication records for every order. Filing unauthorized chargebacks or disputes without contacting our support team may result in an investigation by your payment provider. We always aim to resolve concerns quickly and professionally, and we encourage customers to contact us first for assistance.

All refunds and resolutions are processed in accordance with our published return policy and applicable consumer protection laws.

Contact Us
Amir Oud Fragrance
Richardson, Texas, USA
Email: customerservice@amiroud.com
Website: https://amiroud.com

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